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PRIVACY POLICY

At E.C.Snaith & Son Ltd we know that one of the things that our customers enjoy about their personal lives is that it is a private oasis in their busy lives.  We feel the same way and so we are committed to protecting your privacy and security.

We understand that when you shop online you want to know that your name, address, credit card details and other personal information you entrust us with are kept safe and secure and, because we understand and respect this, we promise not to pass any of your personal details on to any third party.

Within E.C.Snaith & Son Ltd we will only make your details available to personnel who require them to perform their role.  All of our customer service advisors work within a password protected environment and sign confidentiality clauses as a part of their contracts. 

Information We Collect and How We Use It

Whenever you place an order we need to know your name, telephone number, e-mail, address, delivery address and credit or debit card details.  This allows us to process and fulfil your order and to notify you of its status.

We may personalise your shopping experience by using your purchases to shape future recommendations about E.C.Snaith & Son Ltd and merchandise that we think you might be interested in.

We also monitor customer traffic activity and site usage to help us develop the design and layout of the online store we think you will most enjoy.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.  Cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our site and to deliver a better and more personalised service.  They enable us to estimate our audience size and usage pattern, to store information about your preferences, to speed up your searches and to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting, you may be unable to access certain parts of our site.

We may use the information we collect to notify you occasionally about special promotional offers, changes to the site and new services we think you’ll be excited by.  If you would rather not receive this information then simply do not tick the “” box when you register with us and we promise not to bother you.

E.C.Snaith & Son Ltd may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these statistics will not include any personally identifying information. 

Where We Store Your Information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure server.  Any payment transactions will be encrypted, we do not store any credit or debit card details.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping the password confidential.  We ask you not to share a password with anyone.

While we make every effort to ensure that any personal information we collect from you is kept secure and processed lawfully, the internet is not a totally secure medium and we cannot guarantee the security of your data.

By using our site, you consent to the collection and use of this information by E.C.Snaith & Son Ltd, and also acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility by the Data Protection Act 1998 (“the Act”).

Disclosure of Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If E.C.Snaith & Son Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use, Acceptable Use Policy or Terms and Conditions of Supply or to protect the rights, property or safety of E.C.Snaith & Son Ltd, our customers or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Access to Information

The Act gives you the right to access information held about you.  Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

From time to time we may revise our Privacy Policy.  If we decide to do so we will post the changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

If you have any queries about our Privacy Policy or the protection of personal information, please do not hesitate to contact us.

If you do not agree with our Privacy Policy you should not submit your personal information to the E.C.Snaith & Son Ltd Website.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to customersupport@ecsnaith.com.